Getting help

If you have an issue or query, Digital Services offers support in a number of ways.

If you have an issue or query, Digital Services offers support in a number of ways:

  • Customers should, in the first instance, make use of the UniDesk Self-Service Portal, which provides a self-help Knowledge Base and the ability to self-log calls (note: calls logged via the Self-Service Portal are dealt with during University core hours only). Access to the UniDesk Self-Service Portal is via our main Service Desk page.
  • The most common queries by students and staff are shown below in the FAQs.
  • View the wide range of online guides and training materials, including short tutorial videos, in our Self Help area.
  • The Service Catalogue is a great place to locate information about our services.
  • If you are on campus, you may visit the Information Point in the Library and speak to a member of staff.
  • For help finding information on the Digital Services website, try our A to Z.
  • If your problem is with your Faculty PC, you must first contact your faculty technician.
  • Contact the Service Desk.

Frequently Asked Questions (FAQs)  (A-Z)

Student Applications and Enrolment

Administrative Systems

Blackboard Learn (The University Virtual Learning Environment)




Examination Results

File Management

Supported Staff Environment (SSE)

Mobile Devices







Teaching Rooms

Telephone Services

User Accounts

Video Conferencing


In this section

The Service Desk is Digital Services focal point for customer support enquiries.

Digital Services offer a wide range of training materials and online guides.

Support enquiries regarding any aspect of services and facilities provided by the department.

FAQs including email, setting up devices and security.